Simply sign up with your email or Google account, then navigate to the organization settings to complete your profile. You'll need to add your organization name to start creating events.

Team member functionality is coming soon! Currently, one user manages each organization. You can add staff for event check-in without giving them full account access.

Complete your organization profile with all required information (organization name, bio, contact email, and at least one social link), then apply for verification from your settings page. We review applications within 1-3 business days.

Your personal profile is your user account. Your organization profile is your public-facing business identity that attendees see. You can have one organization per account.

You need to connect a Stripe account from your Finance page. Once connected, payments are deposited directly to your bank account within 2 business days of each sale.

We never charge platform fees - you only pay Stripe's standard processing fee (2.9% + $0.30 per transaction). This means you keep about 96.5% of every ticket sale, which is significantly more than competitors who charge 5-10% platform fees.

Payouts happen automatically within 2 business days of each ticket sale. There's no waiting until after your event - you get paid as tickets sell.

Yes! Toggle any ticket type to "Free" and there are no fees charged. This is great for community events, RSVPs, or promotional tickets.

Attendees can pay with credit/debit cards, Apple Pay, and Google Pay. We support all major card networks including Visa, Mastercard, and American Express.

When creating an event, enable the "Repeat" option and choose your schedule (daily, weekly, monthly). We'll automatically create event instances with the same details but separate ticket tracking.

Yes, you can edit most event details anytime. Some changes (like reducing ticket quantity below sold amount) have restrictions to protect existing ticket holders.

Public events appear in search results and on Concertlands. Private events are only accessible via direct link - perfect for invite-only gatherings.

In the event creation form, click "Add Ticket Type" to create additional tiers like VIP, Early Bird, or Student tickets. Each can have its own price and quantity.

Yes, you can cancel an event from your dashboard. Cancelling will notify all ticket holders and you'll need to process refunds for any tickets sold.

Tickets are emailed immediately after purchase with a QR code. Attendees can also access tickets through their Concertlands account if they're logged in.

Go to your event's Orders tab, find the order, and click "Refund". You can issue full or partial refunds. The money is returned to the customer's original payment method.

Stripe processing fees are not refunded when you issue a refund - this is standard for all payment processors. The full ticket amount is returned to the customer, but the original processing fee is deducted from your payout.

Yes, you control your refund policy. Common options include full refunds until X days before the event, no refunds after a certain date, or case-by-case decisions.

If you cancel, you're responsible for refunding all ticket holders. We recommend doing this promptly and communicating clearly with attendees about the cancellation.

Make sure your phone camera is focused on the QR code. Ensure you have an internet connection since the QR code links to a webpage. If issues persist, you can verify tickets manually using a printed guest list.

Images must be under 5MB and in JPG, PNG, or WebP format. Try reducing the file size or using a different image. Clear your browser cache if problems continue.

Try disconnecting and reconnecting your Stripe account from the Finance page. Ensure you complete all steps in Stripe's onboarding. Contact support if the issue persists.

Check that your event is set to "Published" and "Public". New events may take a few minutes to appear in search. Private events won't appear in search results.

Email us at [email protected] or use the Contact page. We typically respond within 24 hours on business days.